Frequently Asked Questions - Click Here: FAQ
Jacqueline's Cancellation and Fees Policy:
We all understand how life can bring unexpected change and that sometimes we must cancel or reschedule an appointment. If you do find yourself needing to cancel an appointment with me, I require at least 24 hours notice. If you are unable to provide at least 24 hours notice when you cancel, you will be charged the full fee for your session unless I am able to fill the time slot with another client.
If you're running late for an appointment, do what you can to let me know. Send me an email, phone call or text message. If I don't hear from you, I'll wait for 15 minutes past our appointed time. After 15 minutes, if I haven't heard from you, the appointment will be considered cancelled and the cancellation fee applies as described above..
If we have a technical issue that interrupts our call to the extent that our scheduled session time is incomplete, and if it's because of an issue on my line, I will not charge you for the lost time. If I am unable to extend the time beyond your originally scheduled session on the same day, I will offer additional time on a future session, a refund or a credit. If our call is stopped or shortened because of a disruption on your side, such as as a dead phone or computer battery, or an internet connectivity problem, you'll be expected to honor the financial agreement of your scheduled session time.
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